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Quality Assurance Scheme (QAS)
The QAS is an initiative to complement the services of Approved PV Service Provider scheme. The QAS provides a channel for customers or complainants to file any complaints irresolvable with their approved PV service providers on installations of their PV systems funded by the MBIPV Project.
The complainant is required to write in to MBIPV Project to request for investigation to his/her complaint. Upon receiving the complaint the MBIPV Project will then write to the approved PV service provider notifying them that a complaint has been received. Subject to the nature of the complaint, the MBIPV Project will initiate an investigation on the complainant’s system and conclude upon a solution. If the approved PV serviceprovider fails to provide satisfactory remedial action to the PV installation, then the approved PV service provider will have their APVSP licence revoked.
The investigation fee for first complaint is bore by MBIPV Project; the complainants are expected to cover investigation fees for subsequent complaints.
The coordinator for QAS from MBIPV Project is Wei-nee, please email weinee@mbipv.net.my .